Privacy Policy

Privacy Policy

Last Updated: December 22, 2021

Chomper Labs LLC (“Chomper Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chomperlabs.com (the “Site”) and purchase our custom oral care products.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to fulfill your custom orders and improve your experience.

A. Personal Information

When you place an order or register on our Site, we may collect:

  • Identifiers: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Credit card details (processed securely by our third-party payment processors; we do not store full credit card numbers).

  • Order History: Details of products you have purchased and your preferences.

B. Health & Biometric Information

Because our products are custom-made for your mouth, we collect specific sensitive information, which may be considered "Consumer Health Data" or "Biometric Data" under applicable laws:

  • Dental Impressions: Physical molds, putties, or digital scans of your teeth used to manufacture your night guard or trays.

  • Dental Health Information: Information you provide regarding teeth grinding (bruxism), jaw pain, dental history, or sleep habits during the ordering or survey process.

  • Photographs: Images of your teeth or impressions you may upload or email to us for customer support or verification purposes.

C. Automatically Collected Data

We automatically collect certain information about your device and usage of the Site, including:

  • IP address, browser type, and operating system.

  • Pages viewed, time spent on pages, and referring website addresses.

  • Cookies and tracking technologies (see "Cookies" section below).

2. How We Use Your Information

We use your data for the following business purposes:

  • Fulfillment: To send you impression kits, manufacture your custom dental products, and ship the final product to you.

  • Communication: To send order updates, return labels, and customer support responses.

  • Quality Assurance: To review your impressions and ensure your custom product fits accurately.

  • Marketing: To send you newsletters or promotional offers (only with your consent, which you can withdraw at any time).

  • Improvement: To analyze Site usage and improve our product offerings and website functionality.

3. Biometric Data Retention & Policy

Your dental impressions (physical molds or digital scans) contain unique physical characteristics.

  • Use: We use this data solely to manufacture your custom dental products.

  • Retention: We retain your physical impressions or digital scans for a period of two (2) years from the date of receipt to facilitate reorders or warranty claims. After this period, or upon your request, physical impressions are discarded/destroyed and digital files are deleted or anonymized, unless a longer retention period is required by law.

  • No Sale: We will never sell, lease, or trade your biometric data or dental impressions to any third party.

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties solely to operate our business:

  • Service Providers: We share data with vendors who help us with:

    • Payment Processing (e.g., Shopify Payments, Stripe, PayPal).

    • Shipping & Logistics (e.g., USPS, FedEx) to deliver your kit and final product.

    • Manufacturing: Dental laboratories that manufacture your custom product under strict confidentiality agreements.

    • Marketing & Email: Platforms (e.g., Klaviyo) used to send order notifications and newsletters.

  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: If Chomper Labs LLC is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

5. Data Security

We implement industry-standard security measures to protect your personal and health information.

  • Our Store is hosted on Shopify Inc., which provides us with the online e-commerce platform. Your data is stored through Shopify’s data storage, databases, and the general Shopify application behind a firewall.

  • Payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

  • While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure.

6. HIPAA Disclaimer

Chomper Labs LLC is a direct-to-consumer manufacturer of oral care products. We are not a dental practice, and in most cases, we are not considered a "Covered Entity" under the Health Insurance Portability and Accountability Act (HIPAA) as we do not electronically bill insurance plans. However, we treat your dental and health information with the same high level of privacy and security standards expected in the healthcare industry.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate information.

  • Deletion: Request deletion of your personal information (subject to legal retention requirements).

  • Opt-Out: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.

Washington State Residents (My Health My Data Act): If you are a resident of Washington, you have specific rights regarding your "Consumer Health Data." You have the right to withdraw consent for the collection and sharing of your health data at any time. To exercise these rights, please contact us at hello@chomperlabs.com.

8. Cookies and Tracking

We use cookies to enhance your experience, such as keeping your shopping cart active. You can choose to disable cookies through your browser settings, but some parts of our Site may not function properly.

9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our Site and products are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Chomper Labs LLC

372 Arden Avenue #208, Glendale CA 91203

Email: hello@chomperlabs.com