Shipping
We offer free 3-way shipping in the US for all night guards. The 3 legs of shipping include: 1 - sending the kit to you, 2 - sending the impression of your teeth back to us, and 3 - sending out your final night guard. If you need another try at your impression, we'll also cover the shipping and material cost to get you an additional set of materials, all at no charge.
We do charge shipping for our Canadian customers as well as for any order of non-night guard products.
Returns
Our goal is always to create the best fitting night guard possible. If you don't like the fit of your custom made night guard within 100 days, we'll work with you via an adjustment or replacement at no charge to you, shipping included. If you're ultimately not satisfied for any reason, we'll offer a full refund, minus the return shipping fee if you opt to use our prepaid return label.
If you haven't opened the sealed impression kit and opt for a return, you can return the kit back to us for a refund. Due to health precautions, if you have removed the outer sealed purple bag from the kit or have used the kit materials and opt for a return, your order is still eligible for a refund, minus the cost of the impression kit materials and shipping.
The Sonic Cleaner is eligible for return within 60 days and the Fizzies within 30 days of your order.
If you need help with a return, contact us here or email us at hello@chomperlabs.com.
Policies and Guarantees
Perfect Fit Promise™
Finding your perfect mouth guard is very important to us. After all, it's a very personal product and one you probably wear almost every day.
That's why our Perfect Fit Promise™ guarantees you a perfectly fitting mouth guard. If your mouth guard does not fit perfectly, we'll work with you to adjust or replace it until it does at no cost to you. If it's still not working out, you have 100 days from the date of receiving the original night guard for a full refund, minus shipping fees if you use our shipping label to return.
6 Months Grind Free Warranty
If you grind through your night guard within 6 months of purchase, we'll replace it for you free of charge. Our warranty covers damage caused by grinding or clenching only. If you’d like to get in touch about our warranty, you can contact us here or send us an email at hello@chomperlabs.com.
Exchange Policy
We understand it can be difficult to know exactly if you'll like the night guard type you choose, especially if this is your first time at the rodeo. If you find that you don't like the one you chose, we're happy to exchange it and remake another version of your choosing for a small fee of $40, just to cover the material costs and shipping, as long as it's within 30 days of you receiving the original. If you’d like help with an exchange, you can contact us here or send us an email at hello@chomperlabs.com
Doggy Warranty
Our sweet furry friends...we can't help but love them even when they think our night guards are a chew toy. Don't worry, we've got you covered!
If your dog chomps through your night guard within 6 months of you receiving it, we'll give you a discount on a replacement. Just get in touch with us at hello@chomperlabs.com, send us a photo of your little rascal alongside the chewed up evidence of their destruction to be put up on our Pup Wall of Shame, and we'll send you your discount code.