I've had good customer service before but these guys went over and beyond. I ran into a shipping issue (sometimes USPS doesn't deliver to my residential property), and the customer service associate PERSONALLY monitored my package for me to let me know when and how it was delivered. It's like she was with me every step of the way. This is how business should be run!
Very pleased with the fit and the attentive service and support during 3 moulding procedures.
Overall - I thought that the whole experience went really smoothly! The directions were super easy to follow, the kit and mail-back process was very convenient, and the time it took for my custom nightguard to arrive was quite quick. I thought that your website was very user-friendly, and that the price point is fair. The quality of the nightguard is great - but my one point of feedback is that while the fit is good - I think that it can still be improved. Right now - the guard has a little space open on the inside of my mouth, and the edges are a little rough/thick - so it hurts my tongue and therefore bothers me a little when I sleep. I'm sure it just takes a little time to get used to wearing it, but if the lab can maybe smooth out the edges of the nightguard - or perhaps make the edges higher but bendable so it gets rid of any gaps - it would be more comfortable? Thanks!
Great service from CL. The process was very straight forward. Turnaround time was exactly as advertised. The night guard takes a little getting used to. Some minor discomfort a few times after taking it out in the morning. No more headaches at least from the grinding. Thank you very much CL!
Great, you make a very comfortable and durable produce. I have the "soft" version, it amazes me at how comfortable it is. Before bed, I pop it in as I read sometimes, whereas my previous mouth guard I would only insert right before going to sleep.
Thank you for making a great night guard for a reasonable price! Easy process and wonderful customer care!
This was the second mouthguard I bought and as always service was incredible, and everyone is always so friendly and nice and makes sure that I am happy. Customer service is incredible as are the mouthguards!! Thanks Chomper!
I had a great experience with James and Katy. I needed to send my night guard back for a bit of trimming and they got it so I could wear it. I have a very strong gag reflex and didn't even know if I could wear one. I had pain for about a year and a half in a couple of teeth, been to the dentist many times and finally they mentioned a mouth guard. I knew due to the gag I couldn't wear a conventional one and did my research and found Chomper. I talked to James numerous times and also Katy who made the guard and they tailored it for the gag reflex. I needed a bit more trimming and Katy was right on it. Customer service is incredible. If you are searching for a guard....these guys know what they are doing. Thanks again!!!! Julie W.
Great. Need to order another one.
I ordered this night guard and I love it! The material is amazing and the shipping is fast. The customer service is really good, I contacted them by email and they always replied within hours.
I have TMJ. The Night Guard fits perfectly. It doesn't cure TMJ but it keeps me from grinding my teeth and making it worse. It is a lot better since wearing the night guard.
It was very simple to create mold and quick turnaround. It fits great! Recommend service.