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Let's get your questions answered.

Our Night Guards

Which night guard should I choose?

What are your night guards made of?

Are your night guards really the same as what I get from the dentist?

Should I choose the upper teeth or lower teeth?

How long do your night guards last?

Are you able to do a special order for me if I need additional customization?

What if I order one type but realize I prefer another afterwards?

The Process

How does it all work?

How can you offer the same night guards as the dentist for so much cheaper?

How long does it take to get my night guard or retainer?

What is the Fast Track option?

How do I check the status of my night guard?

I'm a returning customer, how do I reorder?

Taking Your Impression

I think I messed up on taking my impression - what do I do now?

What are some tips for taking my impression?

Do you have instructions for how to take my impression?

Ordering, Shipping, and Returns

What's your return policy?

Do you charge shipping? What about tax?

I have an existing impression - can I send it in for you to use?

Do you ship to Canada?

What if I need to change my address for my order?

Do you accept HSA or FSA? What about insurance?

The Sonic Cleaner

What items can I clean using the Sonic Cleaner?

How do I clean the inside of my Sonic Cleaner?

What’s your return policy for the Sonic Cleaner?

Do you have a warranty for the Sonic Cleaner?

I Received My Night Guard

How do I clean and care for my night guard?

How do I know when I should replace my night guard?

My night guard feels pretty tight, is this normal?

My night guard doesn't seem to fit properly.

Why doesn't the night guard cover my whole teeth?

Help, my dog ate my night guard!

I realize I don't actually like the type I ordered. Is there anything I can do?

How do I get an itemized invoice or receipt for insurance reimbursement?

Your Customer Account

How do I create an account?

I'm pretty sure I have an account, but it's telling me I don't have one. What do I do?

What can I see in my account?

Returning Customers and Ordering Again

My night guard's awesome, I want to order another one!

How long do you keep my impression?

What if my teeth have changed and I need a new impression?

I'm a returning customer but I want to order a different night guard type this time.

Do you offer a returning customer discount?

Our Philosophy and Guarantees

What kind of guarantees do you offer?

How are you different from others?