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Let's get your questions answered.

Our Night Guards

Which night guard should I choose?

Are your night guards really the same as what I get from the dentist?

What are your night guards made of?

Should I choose the upper teeth or lower teeth?

How long do your night guards last?

Are you able to do a special order for me if I need additional customization?

What if I order one type but realize I prefer another afterwards?

What's the difference between the Hard and the Retainer?

The Process

How does it all work?

How can you offer the same night guards as the dentist for so much cheaper?

How long does it take to get my night guard or retainer?

What is Fast Track Processing?

How do I check the status of my night guard?

Do you offer a discount if I buy more than one night guard?

I'm a returning customer, how do I reorder?

Taking Your Impression

Do you have instructions for how to take my impression?

What are some tips for taking my impression?

I think I messed up on taking my impression - what do I do now?

Ordering, Shipping, and Returns

What's your return policy?

Do you charge for shipping? What about tax?

Do you accept HSA or FSA? What about insurance?

I have an existing impression - can I send it in for you to use?

Do you ship to Canada?

What if I need to change my address for my order?

I Received My Night Guard

Why doesn't the night guard cover my whole teeth?

My night guard feels pretty tight, is this normal?

My night guard doesn't seem to fit properly.

I realize I don't actually like the type I ordered. Is there anything I can do?

How do I clean and care for my night guard?

How do I know when I should replace my night guard?

Help, my dog ate my night guard!

Your Customer Account

How do I create an account?

I'm pretty sure I have an account, but it's telling me I don't have one. What do I do?

What can I see in my account?

Returning Customers and Ordering Again

My night guard's awesome, I want to order another one!

How long do you keep my impression?

Do you offer a returning customer discount?

I'm a returning customer but I want to order a different night guard type this time.

What if my teeth have changed and I need a new impression?

Our Philosophy and Guarantees

What kind of guarantees do you offer?

How are you different from others offering something similar?